Frequently Asked Questions

General

Ripples.Exchange is a peer-to-peer XRP exchange. We are a marketplace where registered users can buy and sell XRP to and from each other. Users, called traders, create advertisements with the price and the payment method they want to offer. For user safety, all the trades are protected with escrow which will be released by the seller once the payment is confirmed.

Ripples.Exchange offers direct interaction between buyer and seller without revealing private information, allows registered user to trade with each other with escrow safety, provides all time support if user faces any issue.

Peer-to-Peer exchange is a place where users can meet online and trade XRP in case of Ripples.Exchange. Ripples.Exchange provides escrow mechanism which holds the digital asset (XRP) and is released once the seller confirms the transfer.

Trade is a request which can be initiated by registered users on the existing list of buy/sell advertisement. All open, completed and cancelled trades can be found on dashboard screen from where user can view trade details.

As per the trade requirement registered users can create buy/sell advertisement. Advertisement can be created by clicking on "Post Advertise". User need to provide the advertisement details and click on "Publish Advertisement". User can also edit/activate/deactivate advertisement based on requirement from dashboard screen.

When user accepts trade request, trade amount in XRP is locked by Ripples.Exchange escrow mechanism for sellers safety. This mechanism is called escrow which secures the trade process from risk/fraud.

All online trades are protected by escrow. When a trade is started the amount of XRP for the trade is automatically reserved from the seller's Ripples.Exchange Wallet. This means that if the seller runs away with your money and does not release your XRP Ripples.Exchange support can release the XRP to you from escrow. If you're selling XRP, never release the escrow before you know that you have received money from the XRP buyer.

To buy/sell XRP, registered users can request for trade from available advertisements based on their requirement. If the requirement is not matched then users can also create/publish their own advertisment based on their trade requirement.

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Click here to view fee details.

There can be number of reasons as below:
- Insufficient funds in the wallet.

Peer-To-Peer requires KYC as user needs to trust someone unknown to complete the trade without any disputes. Without KYC feature there are high chances of trade with disputes and user being scammed. For users safety and encourage genuine buyers and sellers on the platform KYC is required. KYC registration must be verified before user can create advertisement or initiate trade. Do not worry as your KYC details are secured as it is stored in confidential manner by Ripples.Exchange. Click Here to view our privacy policy.

Your XRP will be escrowed only if the buyer accepts the trade request. If buyer does not respond after accepting the trade request then you need to contact our support team by our online chat system or by providing details using our Contact Us screen.

User can cancel the trade request if the status of trade is "Escrow Pending" or "Waiting For Payment".

Trade completion time period is completely depends on buyer/seller and the payment method, if they respond to each other promptly and the selected payment method is fully functional then trade can be finished in less than -20 minutes.

Please try to reset your password using the forget password button. If the problem still persists, please contact our support team by our online chat system or by providing details using our Contact Us screen.

Please try the resend OTP by clicking on "Resend" button for the OTP. For email, please check your spam folder as some email account may identify it as spam. If the problem is still not solved, please contact our support team by our online chat system or by providing details using our Contact Us screen.

Registration And Verification

Please register on Ripples.Exchange by clicking on "Sign Up" button. After filling the details and clicking on "Register" you will get activation email. After activation, user need to go to "Edit Profile" screen and verify phone number and identity(KYC) to start trading and create advertisements.

For KYC, user needs to provide Identity and Proof of Residence documents

Identity Documents:
- Passport
- Driving License
- Identity Card
- Aadhar Card (only for Indians)

Proof Of Residence:
- Utility Bill
- Bank Statement
- Credit Card Statement
- Proof of residency certificate

Security

- User should ensure that the password is unique with the combination of alphabets, numbers and special characters. Password is not used on any other digital account - Ensure that password is not shared to anyone. - It is recommended to enable 2FA (Two Factor Authentication). It adds an advantageous second layer of security to your account and ensures complete control over your login activity.

Buyer And Seller

- Click on "Post Advertise" from top menu.
- Select "Buy Ripples".
- Select location and payment method.
- Select your local currency you want to trade with.
- Select trade type, if you select flat price than you need to provide the price of 1 XRP in your local currency. If you select marginal then you need to provide the margin in percentage over the current market price of the XRP
- Enter the limits of the trade in XRP and Terms of Trade.
- Select standard hours of your availability if required.
- Click "Publish Advertisement"

- Click on "Post Advertise" from top menu.
- Select "Sell Ripples".
- Select location and payment method.
- Select your local currency you want to trade with.
- Select trade type, if you select flat price than you need to provide the price of 1 XRP in your local currency. If you select marginal then you need to provide the margin in percentage over the current market price of the XRP
- Enter the limits of the trade in XRP and Terms of Trade.
- Select standard hours of your availability if required.
- Click "Publish Advertisement"

If you dont press "Mark Payment As Paid" button then seller wont be able to release XRP. No trades are cancelled automatically.

Once a buyer marks a payment as paid, seller will be notified by email and chat. Seller needs to release XRP by clicking on "Release Ripple" button. If 2FA is enabled then seller will be redirected to 2FA authentication screen to confirm release XRP. If 2FA is not enabled then seller will receive the confimation email, seller needs to click on confirmation link in email to release XRP.

Payments

There are multiple payment methods available like Cash, Bank Transfer, Paypal, PayTm, IMPS, UPI etc. User can also enter payment method by selecting "Other" option if not available in the list.

XRP will show immediately.

Advertisements

You can edit all information in advertisement. If any trade is opened with your advertisement then the escrowed amount will be deducted from the maximum limit of your advertisement.

Wallet

The 20 XRP fee structure is enforced on the Ripple blockchain to make it an anti-spam ledger where people don’t unnecessary open wallets. As of today, once you deposit 20 XRP, these cannot be withdrawn, something that may or may not change in the future.

We want to keep the risk factor the lowest possible against the hack and/or security breach. By having a separate wallet for each user, if during the worst case, any account is hacked, it will not affect the other user's wallets.